A: Standard shipping typically takes 3-5 business days. You will receive a tracking number via email once your order has been dispatched.

A: Currently, we ship within the contiguous United States. We are working on expanding our shipping capabilities to include Hawaii, Alaska, and international destinations soon.

A: If you need to change or cancel your order, please contact our support team immediately. Once an order has entered the shipping process, we may be unable to make changes.

A: The right size depends on your energy needs. Consider what devices you plan to power and for how long. We recommend calculating the total wattage of your devices to choose the best capacity for your setup.

A: Watts (W) measure the power output at a given moment, while Watt-hours (Wh) measure the total energy capacity of the battery. Think of Watts as the speed and Watt-hours as the size of the fuel tank.

A: Yes, many of our power stations are designed to run home appliances. Please check the specific output wattage of the model to ensure it meets the requirements of your appliance.

A: Recharge times vary based on the method used (wall outlet, solar panels, or car charger). A wall outlet generally provides the fastest charge time. Please refer to your specific model's manual for estimated times.

A: Solar panels are sold separately, allowing you to choose the configuration that best fits your solar energy needs. We do offer bundles that include both the station and panels.

A: Our batteries are rated for hundreds of charge cycles while maintaining high performance. Over time, the capacity may gradually decrease, but they are built for long-term reliability.

A: Yes, our power stations are safe for indoor use because they are emission-free and run quietly, unlike traditional gas generators.

A: Our warranty covers manufacturing defects and functional issues under normal use. Please check the warranty card included with your product for detailed terms and coverage periods.

A: We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return if you are not satisfied with your purchase.