Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thefallpark.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thefallpark.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thefallpark.com.

Refund & return policy

Last updated: July 2026

30-day returns

We accept returns within 30 days of delivery. To qualify, items must be unused, in like-new condition, and returned in their original packaging with all included accessories and manuals.

How to start a return

Contact our support team with your order number and the reason for return. We'll provide instructions and, if applicable, a return shipping label.

Refunds

Once we receive and inspect your returned item, we'll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Return shipping costs

If the return is due to our error (damaged, defective, or incorrect item), we'll cover return shipping. For all other returns, return shipping costs are the customer's responsibility unless otherwise stated.

Damaged or defective items

If your item arrives damaged or isn't working as expected, contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or refund at no additional cost to you.

Warranty claims

All power stations include a 1-year manufacturer's warranty covering defects in materials and workmanship. This warranty doesn't cover damage from misuse, water exposure, or unauthorized modification. Contact our support team to start a warranty claim.

Non-returnable items

Items that are used, missing original packaging, or damaged due to customer misuse aren't eligible for return. Clearance or final-sale items, if marked as such, are also non-returnable.

Exchanges

If you'd like a different size or model, the fastest option is to return your original item for a refund and place a new order. Reach out and we can help coordinate this.